Frequently Asked Questions

How do I generate credentials to use Partner API/Orders?

How to configure webhook and secret?

Which order statuses are sent to the webhook for Pelican Picking Integrations ?

What are the fields in the order payload and how can I use them?

What are different way for testing the integrations?

What is Partner Portal and how do I get access?

Can I generate API tokens myself?

Which account details required to establish API communication?

Which order statuses are sent to the webhook for Partner Picking Integrations ?

How do I get the best out of the Partner picking integration using my webhook?

What are the fields in the order payload and how can I use them?

What is the difference between 'order_id', 'external_order_id' and 'order_code' and which one shall the Partner use for reconciliation purposes?

How do I find my Vendor ID?

Can I create the same promotion for multiple vendors?

What types of promotions can I create?

Can I remove just one or few SKUs from the promotion?

Can I create a promotion for all vendors inside the chain?

How do I disable a Campaign?

Who should generate the SFTP credentials?

What is the recommended upload frequency?

What is the significance of the quantity field?

What should be the expected sync time for Assortment?

What are the common errors observed for failed processed SFTP updates?

How do I view Assortment updates in the Partner Portal?

What types of promotions can I create?

Can I remove just one or few SKUs from the promotion?

Is it possible for me to deactivate promotions?

How do I view Promotion updates in the Partner Portal?

Can I change the start and end dates of a campaign, and what happens if they remove a specific SKU from a running campaign?

I sent the same SKU twice in an SFTP file. What happens?